Virtual Advisoris an advanced solution based on artificial intelligence. A key task of the application is to automate customer service processes in the companies with extensive Client Service department. The system has the ability to conduct a dialogue in a natural language with the unlimited number of clients simultaneously. The user asks a question (speech or writing) and Virtual Advisor responds on the basis of the context and acquired knowledge, giving instant access to specific and accurate information.
Polish companies which use the Virtual Advisor include UPC, Orange, Amica, ING Bank Slaski, Ceramica Paradyż, InPost, Plus Bank, Barlinek, Energa, EMPIK, Matras, Gaspol, Bank Zachodni WBK, BNP Paribas Fortis.
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